Returns and cancellation rights

1. Cancellation before preparation

Cancellation may be requested by writing to tienda@txakoli-uriarte.com. If the winery has not yet prepared or dispatched the order, it will cancel it and return any amount received.

2. Right to cancel

As a general rule, a consumer has 14 calendar days from receipt to communicate their decision to cancel without giving a reason. The notice must identify the order and clearly state the decision to cancel.

3. Condition of products

Products must be returned safely protected, in their original packaging where possible, and without handling beyond what is necessary to establish their nature and characteristics. The consumer is responsible for loss in value caused by improper handling. Opened, consumed or buyer-damaged bottles cannot be returned.

4. Costs and refund

Unless the winery made an error or the goods are defective or transport-damaged, direct return costs are borne by the consumer where they were informed in advance. Refund will be made after the products, or adequate evidence of their return, are received and through the method agreed with the buyer.

5. Damaged or incorrect product

If the order arrives broken, defective or different from what was ordered, it should be reported promptly to tienda@txakoli-uriarte.com with photographs and the order number. In those cases, the winery will arrange the appropriate solution and bear the corresponding costs.

6. Model cancellation form

To Javier Uriarte Ormaeche, Barrio Elexalde, Caserío Eguzkitza, 48113 Gamiz-Fika, Bizkaia; tienda@txakoli-uriarte.com: I hereby give notice that I cancel my contract of sale for order number ______, received on ______. Name: ______. Address: ______. Date and signature, if submitted on paper: ______.

Last updated: 3 August 2026.